Overview
WellSense, a leading innovator in healthcare technology, sought to enhance their Project Management Office (PMO) to better manage their rapidly growing portfolio of projects. They needed skilled professionals who could seamlessly integrate into their operations and drive successful project outcomes. WellSense turned to Kaeppel Consulting for comprehensive staffing solutions to meet this critical need.
Challenge
Wellsense’s PMO faced several challenges:
- High Project Volume: With an increasing number of projects, the PMO needed more hands on deck to ensure each initiative was managed effectively.
- Diverse Skill Requirements: The PMO required a mix of roles, including Project Managers, Program Managers, Business Analysts, Project Coordinators, and Call Center Agents.
- Rapid Integration: The new hires needed to quickly adapt to Wellsense’s processes and culture to maintain momentum on existing and new projects.
Our Solution
Kaeppel Consulting provided a tailored staffing solution that addressed Wellsense’s unique needs. Our approach included:
Comprehensive Talent Sourcing: We leveraged our extensive network and rigorous selection process to source top-tier talent across all required roles. Our focus was on finding professionals with the right mix of skills, experience, and cultural fit.
Role-Specific Expertise:
- Project Managers: Delivered leadership and direction for various projects, ensuring they were completed on time, within scope, and on budget.
- Program Managers: Oversaw complex, multi-faceted programs, aligning them with Wellsense’s strategic objectives.
- Business Analysts: Provided critical analysis and insights, helping to identify and solve business problems and improve project outcomes.
- Project Coordinators: Supported project managers in scheduling, documentation, and communication, ensuring smooth project execution.
- Call Center Agents: Strengthened customer support operations, ensuring a high level of service for Wellsense’s clients.
Seamless Integration: We facilitated a smooth onboarding process, allowing the new team members to quickly integrate into Wellsense’s PMO. Our ongoing support ensured they adapted to the company’s processes and culture, driving immediate and effective contributions.
Results
Kaeppel Consulting’s staffing solution delivered significant benefits for WellSense:
- Enhanced Capacity: With a fully staffed PMO, WellSense was able to handle a higher volume of projects efficiently.
- Improved Project Outcomes: The experienced professionals we provided contributed to better project planning, execution, and delivery, resulting in successful project outcomes.
- Operational Efficiency: The integration of skilled Business Analysts and Project Coordinators streamlined processes, improved communication, and enhanced overall operational efficiency.
- Customer Satisfaction: The addition of qualified Call Center Agents ensured that WellSense maintained high levels of customer support, leading to improved customer satisfaction.
Conclusion
Kaeppel Consulting’s customized staffing solutions enabled Wellsense to overcome their PMO challenges and achieve their project management goals. By providing skilled Project Managers, Program Managers, Business Analysts, Project Coordinators, and Call Center Agents, we helped Wellsense enhance their project capabilities and drive successful outcomes.
For more information on how Kaeppel Consulting can support your staffing needs, contact us today.