Overview
In a dedicated engagement with Trinity University, our consultancy embarked on a significant IT Transformation project. Our initial evaluation, grounded in the ITIL framework maturity assessment, revealed Trinity’s IT system required heightened maturity levels, especially in anticipation of the Workday platform’s introduction. Recognizing the potential risks and challenges that could arise during the implementation phase without these necessary adjustments, we set forth on a comprehensive transformation journey.
Areas of Strategic Focus
ITIL Framework Assessment: Our primary objective was to evaluate Trinity’s IT system using the ITIL framework, identifying areas of potential improvement and ensuring a robust foundation for future technology integrations.
Workday Platform Integration: With the intent to introduce the Workday platform, it was imperative to ensure the IT system’s maturity and readiness to seamlessly accommodate and benefit from this integration.
IT Transformation & Reorganization: Beyond assessments and platform considerations, our focus was to holistically transform and reorganize Trinity’s IT, enhancing its operational efficiency and adaptability.
Leadership & Management: Recognizing the magnitude of such a transformation, we provided dedicated leadership within Trinity’s IT organization, guiding and managing the change process.
Challenge
Trinity University’s IT landscape, while robust, revealed gaps in maturity that could jeopardize the successful integration of the Workday platform. The challenge lay in not just identifying these gaps, but implementing strategic changes to ensure a seamless transition and enhanced overall IT functionality.
Strategic Approach
Our methodology encompassed a multi-faceted approach. Beginning with an in-depth ITIL framework assessment, we pinpointed areas necessitating improvement. This laid the groundwork for a total IT transformation and reorganization. Furthermore, we undertook a series of projects aimed at refining practice areas, including security, asset management, project management, data, reporting, and all encompassing ITIL process areas.
Impact & Outcome
Our collaboration with Trinity University bore tangible results. We successfully progressed Trinity’s IT system to ITIL 3 maturity, ensuring it was primed for the Workday platform’s integration. Furthermore, the broad spectrum of improvements across various IT practice areas underscores our commitment to holistic IT enhancement and the value of our partnership with Trinity University.