Overview
In our esteemed collaboration with TIAA-CREF, our consultancy was entrusted with the significant responsibility of driving Change Management for their Individual Advisory Services Group. Our directive: to seamlessly institute new processes, optimizing operations and enabling resource efficiency.
Areas of Improvement
Process Engineering: In the wake of the acquisitions, it became paramount to integrate and streamline multiple finance systems into a singular, cloud-based platform, promoting operational uniformity and efficiency.
Change Management: To ensure the successful transition and adoption of this significant shift, a robust approach to navigating organizational change was crucial.
Portfolio/ Program/ Project Planning & Execution: Orchestrating such a vast initiative demanded precise planning and execution at various levels, ensuring every phase transitioned smoothly from blueprint to reality.
Challenge
Introducing change within a specialized group like the Individual Advisory Services presents multifaceted challenges. Beyond the imperative of operational continuity, the task was to align teams to novel methodologies while ensuring that service standards remained impeccable.
Solution
Harnessing the potency of ADKAR Change Management, combined with best-in-class Project Management methodologies, our team architected a transformative path for the initiative. The focus was twofold: to streamline processes for peak efficiency and to ensure that these changes were embraced organizationally, leading to tangible reductions in necessary resources.
Outcome
With our expert guidance, the Change Management initiative for TIAA’s Individual Advisory Services Group culminated in a resounding success. The group now benefits from leaner, more efficient processes, resulting in optimized resource allocation without compromising on service excellence.