Overview
The City of San Antonio’s Information Technology Services Department (ITSD) sought to establish digital standards and guidelines to enhance user experience (UX), user interface (UI), and accessibility across their digital platforms. To achieve this, they required expert support in research, design, and implementation. The City of San Antonio partnered with Kaeppel Consulting for this critical project.
The Challenge
The City of San Antonio ITSD faced several challenges:
- Diverse User Needs: Ensuring that digital platforms catered to the needs of a wide range of users, including city employees and vendors.
- Accessibility Standards: Meeting stringent accessibility standards to ensure inclusivity.
- Comprehensive Guidelines: Developing extensive UX/UI guidelines that could be uniformly applied across various digital platforms.
Our Solution
Kaeppel Consulting provided a holistic solution tailored to the City of San Antonio ITSD’s needs. Our approach included:
- Extensive Research: Conducted thorough UX/UI and accessibility research to understand user needs and identify areas for improvement.
- Design Sprint: Implemented a design sprint to create a program roadmap and strategy.
- Stakeholder Engagement: Engaged with stakeholders to gather insights and ensure alignment with project goals.
Results
Kaeppel Consulting’s efforts resulted in the successful establishment of digital standards and guidelines that enhanced the UX/UI and accessibility of the City of San Antonio’s digital platforms. This transformation enabled employees and vendors to interact more efficiently and effectively with the city’s digital services.
Conclusion
Kaeppel Consulting’s tailored approach enabled the City of San Antonio ITSD to overcome their challenges and achieve their digital transformation goals. By providing expert support in research, design, and implementation, we helped enhance the user experience and accessibility of their digital platforms.