Overview
The City of San Antonio aimed to improve their IT request intake process through the ITSD Front Door initiative. To achieve this, they needed a comprehensive and executable solution that streamlined the intake process and enhanced user experience. The City of San Antonio partnered with Kaeppel Consulting for this project.
The Challenge
The City of San Antonio faced several challenges:
- Complex IT Requests: Managing a wide range of IT requests efficiently.
- User Experience: Ensuring a user-friendly intake process for city employees.
- Streamlined Process: Creating a streamlined process that reduced bottlenecks and improved efficiency.
Our Solution
Kaeppel Consulting provided a holistic solution that included:
- Design Sprint: Facilitated a design sprint to create an executable solution for the IT request intake process.
- Stakeholder Engagement: Conducted stakeholder interviews and workshops to gather insights and ensure alignment with project goals.
- Prototype Testing: Developed and tested prototypes to identify and prioritize requirements.
Results
Kaeppel Consulting’s efforts resulted in a tested prototype and prioritized requirements for the ITSD Front Door initiative. The streamlined process improved efficiency and enhanced the user experience for city employees making IT requests.
Conclusion
Kaeppel Consulting’s comprehensive approach enabled the City of San Antonio to improve their IT request intake process through the ITSD Front Door initiative. Our tailored solution ensured a streamlined and user-friendly process that met the city’s needs.