Overview
In collaboration with Firecat Studio as a HUB subcontractor, Kaeppel embarked on a pivotal project with the San Antonio Police Department (SAPD). Our core mission revolved around migrating the SAPD website from its previous domain, sanantonio.gov, to the more streamlined SA.gov. Additionally, we facilitated user-centric design workshops. The outcome of these sessions were tested prototypes, significantly reducing developmental friction.
Areas of Improvement
- Website Migration: The need was evident: transition the SAPD website to a new domain, offering the city’s residents a more straightforward and memorable access point.
- User Experience: While functional, there was room for the SAPD website to offer a more enriched user experience, making information retrieval more intuitive.
- Vendor Engagement Model: Beyond the immediate project, we aspired to transform our collaboration into a benchmark for future vendor interactions with the city of San Antonio.
Challenge
Website migration, especially for a city’s critical department, goes beyond mere content transfer. It’s about ensuring a smooth transition of all functionalities, maintaining uninterrupted public service. Simultaneously, optimizing user experience, given the diverse user base of a police department’s website, called for profound insights and understanding. Working harmoniously with the city’s ITSD team added layers of complexity, as we aimed to set an unparalleled standard for vendor engagement.
Solution
With a meticulous migration plan in place, we ensured a seamless transition of all components of the original website to SA.gov. Alongside, our alliance with Firecat Studio enriched the user-tested design workshops, culminating in prototypes that brilliantly countered developmental challenges. These prototypes were pivotal in producing a user-friendly final website. Our close-knit collaboration with the city’s ITSD team, facilitated in part by our partnership with Firecat Studio as a HUB subcontractor, was instrumental in not only meeting our project objectives but also in sculpting a vendor engagement paradigm that San Antonio could look upon with pride.