Overview
Platinum Dermatology Partners, a national dermatology network, aimed to manage rapid acquisition growth and align processes, particularly with their offshore partner. They partnered with Kaeppel Consulting to maintain productivity and integrate workflows effectively.
The Challenge
Platinum Dermatology Partners faced several challenges:
- Rapid Growth: Managing a rapid acquisition growth phase and aligning processes.
- Offshore Coordination: Coordinating with an offshore partner to maintain productivity.
- Process Alignment: Ensuring workflows and functions were balanced and integrated.
Our Solution
Kaeppel Consulting provided a comprehensive solution that included:
- Interim Management: Provided interim management to bridge the gap and maintain productivity during the transition.
- Workflow Integration: Integrated workflows and balanced functions across the organization, including the offshore partner, IKS.
- Technology Optimization: Utilized native systems, including BI tools, billing, electronic records collections, and Microsoft Teams for effective data management and communication.
- Performance Maintenance: Maintained performance levels and created a culture of excellence.
Results
Kaeppel Consulting’s efforts resulted in successful alignment of offshore and national teams, maintaining productivity and performance levels. The integrated workflows and optimized processes ensured smooth operations and supported the rapid growth phase.
Conclusion
Kaeppel Consulting’s expertise in revenue cycle management and process alignment enabled Platinum Dermatology Partners to manage their rapid growth effectively and maintain high performance levels.