Overview
Comal Independent School District (ISD) sought to educate its administration on Lean Six Sigma principles to save costs and improve the customer experience. They partnered with Kaeppel Consulting for training and operational excellence.
The Challenge
- Cost Savings: Reducing costs through process improvement.
- Customer Experience: Focusing on customer requirements and satisfaction.
- Leadership Training: Educating the administration on Lean Six Sigma principles.
Comal ISD faced several challenges:
Our Solution
Kaeppel Consulting provided a comprehensive solution that included:
- Workshops and Training: Delivered 3 workshops with different administrators and teams.
- Operational Excellence: Held training sessions focused on eliminating waste and establishing KPIs and success metrics.
- Lean Six Sigma Education: Trained the leadership team on Lean Six Sigma principles and practices.
Results
Kaeppel Consulting’s efforts resulted in educated administrators equipped with Lean Six Sigma principles, improved processes and procedures, and established KPIs and success metrics for the district. This led to cost savings and enhanced customer satisfaction.
Conclusion
Kaeppel Consulting’s Lean Six Sigma training and operational excellence initiatives enabled Comal ISD to reduce costs and improve the customer experience through better process management and leadership education.