Overview
Catawba, an integrated health system, sought to transform its revenue cycle and optimize its Central Billing Office (CBO) to address underperformance issues. They partnered with Kaeppel Consulting to enhance staff productivity, financial performance, and leverage technology more effectively.
The Challenge
Catawba faced several challenges:
- Underperformance: Issues with staff productivity, financial performance, and structural inefficiencies.
- Technology Utilization: Not leveraging technology effectively for optimal performance.
- Performance Tracking: Lack of tracking for staff and performance KPIs.
Our Solution
Kaeppel Consulting provided a comprehensive solution that included:
- Revenue Cycle Transformation: Implemented new workflows and optimized billing systems to improve efficiency.
- Central Billing Office Optimization: Developed a new organizational structure and standardized data collection practices.
- Technology Integration: Upgraded the billing platform and integrated BI tools, electronic records, and Microsoft Teams for better data management and reporting.
- Performance Dashboards: Created executive dashboards to monitor financial and staff productivity levels.
Results
Kaeppel Consulting’s efforts resulted in a significant improvement in staff productivity, financial performance, and structural efficiency. The new organizational structure and optimized technology usage led to better data management and performance tracking, ensuring long-term success.
Conclusion
Kaeppel Consulting’s comprehensive approach to revenue cycle transformation and CBO optimization enabled Catawba to overcome underperformance challenges and achieve operational excellence.