Overview
The Bexar County Sheriff’s Department, under the leadership of newly elected Sheriff Susan Pamerleau, sought to recover its reputation and build a culture of transparency and continuous improvement. They partnered with Kaeppel Consulting for a comprehensive review and roadmap development.
The Challenge
- Reputation Recovery: Establishing a roadmap for improvement.
- Employee Engagement: Building a culture of trust and improving retention.
- Continuous Improvement: Developing a continuous improvement culture and mindset.
The Bexar County Sheriff’s Department faced several challenges:
Our Solution
Kaeppel Consulting provided a comprehensive solution that included:
- Vision and Strategic Objectives: Developed a new Vision, Mission, Core Values, and strategic objectives for a 3–5 year horizon.
- Roadmap Development: Created a roadmap of projects and facilitated leadership through ownership and prioritization.
- Process Triage: Assessed the as-is state of office locations, scheduling, tools, and managing the jail.
- KPI Development: Established KPIs and performance scorecards for each division.
Results
Kaeppel Consulting’s efforts resulted in a new vision and strategic objectives for the department, a comprehensive roadmap of projects, and long-lasting improvements in processes and employee engagement. The department continues to use the outcomes of the triage process for ongoing improvement.
Conclusion
Kaeppel Consulting’s comprehensive review and roadmap development enabled the Bexar County Sheriff’s Department to recover its reputation and build a culture of transparency and continuous improvement.