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Bank of the West – Operational Excellence in BSA/AML Operations

Overview

Tesoro, a prominent player in the energy sector, sought to create an Operational Center of Excellence and train leadership in Lean Six Sigma to drive significant cost savings and build a continuous improvement culture. They partnered with Kaeppel Consulting to achieve these goals.

The Challenge

  1. Tesoro faced several challenges:

    • Cost Savings: Achieving a 15% savings in annual budgets.
    • Cultural Transformation: Developing a culture of continuous improvement across the organization.
    • Leadership Training: Ensuring leaders were equipped with Lean Six Sigma methodologies.

Our Solution

Kaeppel Consulting provided a comprehensive solution that included:

  1. Operational Center of Excellence: Established a center focusing on continuous improvement and operational excellence.
  2. Maturity Model Development: Created a maturity model across six key areas: Leadership Engagement, Organization, Methodology/Tools, Training & Development, Communication, Rewards and Recognition.
  3. Maturity Assessment Tool: Utilized to measure baseline and ongoing progress.
  4. Change Management Methodology: Developed for the CFO organization.
  5. Leadership Training: Delivered engagement training focused on behavioral changes required for a successful CI culture.
  6. Hands-On Training: Emphasized practical application of methodology and tools with mentoring/coaching.
  7. Governance Structure: Launched a governance structure and steering committee for the CFO group’s Continuous Improvement deployment.

Results

Kaeppel Consulting’s efforts resulted in a 15% savings in annual budgets for Tesoro. The establishment of the Operational Center of Excellence and the implementation of a maturity model fostered a culture of continuous improvement, while leadership training and hands-on application ensured sustainable success.

Conclusion

Kaeppel Consulting’s tailored approach enabled Tesoro to achieve significant cost savings and build a robust continuous improvement culture. Our expertise in Lean Six Sigma and change management transformed their operations.

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