Overview
Kaeppel drove the Global IT Restructuring initiative, marking a major IT reorganization endeavor for the company. Central to our mission was overseeing the outsourcing of IT support and help desk functions to two distinct offshore vendors.
Areas of Improvement
IT Organization Structure: Argo was poised for a reshaping of its IT infrastructure and operations. Outsourcing certain functions was identified as a strategy to optimize efficiency and resources.
Performance Management: With a significant change on the horizon, it was paramount to manage and measure the performance of the evolving IT department.
Change Management: The outsourcing strategy required rigorous change management to ensure a seamless transition without disrupting existing operations.
Challenge
IT restructuring, especially when it involves outsourcing, requires meticulous planning and careful execution to prevent disruptions and maintain service quality. Managing the transition, ensuring uninterrupted service, and seamlessly integrating two offshore vendors into Argo’s operational fabric posed intricate challenges.
Solution
Leveraging tools and strategies such as Project Management, Organizational Design, Performance Management, and ADKAR Change Management, we orchestrated a comprehensive IT transformation. Each phase was meticulously planned, ensuring that both offshore vendors were seamlessly integrated and the outsourced functions aligned perfectly with Argo’s IT objectives.
Outcome
The Global IT Restructuring initiative culminated in a complete IT transformation for Argo. The successful outsourcing strategy not only optimized resources but also bolstered the efficiency and responsiveness of Argo’s IT functions.