Trinity University–Digital Transformation

Overview

Kaeppel embarked on a comprehensive engagement with Trinity University, targeting both the digitization of their operations and a holistic IT transformation. Our dual mission was to rejuvenate the HR and Finance Department’s outdated systems while elevating the maturity of the entire IT system, paving the way for the seamless introduction of the Workday platform.

Areas of Improvement

  1. Legacy Systems & Process Gaps: The HR and Finance departments operated on legacy systems that, while functional, were not optimized for the modern needs of the university. Coupled with process inefficiencies, there was a clear need for digitization.
  2. ITIL Maturity & Potential Risks: An initial assessment of Trinity’s IT infrastructure revealed its maturity was not at par with the demands of the Workday platform. Without strategic enhancements, the transition risked challenges and potential disruptions.
  3. Data Quality, Efficiency & Practice Areas: Across both projects, a recurring theme was the need for better data quality and efficiency, and specific improvements in practice areas like security, asset management, and data reporting.

Challenge

Modernizing university operations and IT systems is a mammoth task. It was essential to ensure that the transition from legacy systems, especially in pivotal departments like HR and Finance, was smooth. Furthermore, enhancing the IT system’s maturity to prepare for the Workday platform introduction, without overhauls, added layers of complexity to our mission.

Solution

Our approach was two-pronged yet integrated:

  • Digitization: After thorough evaluations, we identified and bridged gaps in the HR and Finance department’s processes. By migrating to the Workday platform, we not only replaced the aging systems but ensured a quantum leap in data quality and efficiency. The outcome was staggering — procedures that took two weeks were now streamlined to just two clicks.

  • IT Transformation: Utilizing the ITIL framework as a guiding principle, we delved deep into Trinity’s IT ecosystem. Every facet, from security to asset management, was enhanced to progress Trinity to ITIL 3 maturity. Our role wasn’t just that of implementors; we provided leadership, ensuring a cohesive transformation aligned with Trinity’s vision.

The culmination of our endeavors resulted in increased labor savings, heightened customer satisfaction, and a university IT system primed for the future.

Houston Community College – Website Program Management

Overview

Houston Community College (HCC) aimed to modernize its website to better serve its diverse user base. They required experienced developers familiar with the TerminalFour Content Management System (CMS) and expertise in managing the website as a program. HCC partnered with Kaeppel Consulting for this critical project.

The Challenge

Houston Community College faced several challenges:

  • Stakeholder Management: Ensuring all stakeholder requirements were met.
  • Program Management: Managing the website as a program rather than a project.
  • Content Management Expertise: Finding experienced developers for the TerminalFour CMS.

Our Solution

Kaeppel Consulting provided a comprehensive solution that included:

  1. Experienced Developers: Sourced developers with expertise in TerminalFour CMS.
  2. Program Management: Managed the website as a program, focusing on continuous improvements and stakeholder engagement.
  3. User-Centered Design: Developed a modern, user-focused website that addressed the needs of multiple user types.

Results

Kaeppel Consulting’s efforts resulted in the successful launch of a new, modern website on time. The website highlighted the size and quality of HCC and its dedication to education, while ensuring all technical requirements and third-party integrations were met. The new website addressed user requirements through an intuitive architecture and design process.

Conclusion

Kaeppel Consulting’s program management and content management expertise enabled Houston Community College to launch a modern, user-focused website that met stakeholder needs and technical requirements.

Comal ISD – Lean Six Sigma Training for Administration

Overview

Comal Independent School District (ISD) sought to educate its administration on Lean Six Sigma principles to save costs and improve the customer experience. They partnered with Kaeppel Consulting for training and operational excellence.

The Challenge

      • Cost Savings: Reducing costs through process improvement.
      • Customer Experience: Focusing on customer requirements and satisfaction.
      • Leadership Training: Educating the administration on Lean Six Sigma principles.

        Comal ISD faced several challenges:

Our Solution

Kaeppel Consulting provided a comprehensive solution that included:

  1. Workshops and Training: Delivered 3 workshops with different administrators and teams.
  2. Operational Excellence: Held training sessions focused on eliminating waste and establishing KPIs and success metrics.
  3. Lean Six Sigma Education: Trained the leadership team on Lean Six Sigma principles and practices.

Results

Kaeppel Consulting’s efforts resulted in educated administrators equipped with Lean Six Sigma principles, improved processes and procedures, and established KPIs and success metrics for the district. This led to cost savings and enhanced customer satisfaction.

Conclusion

Kaeppel Consulting’s Lean Six Sigma training and operational excellence initiatives enabled Comal ISD to reduce costs and improve the customer experience through better process management and leadership education.

Trinity University– Staffing

Overview

Trinity University, a prestigious institution known for its commitment to academic excellence, recognized the need to enhance various departments to support its growing administrative, technological, and operational demands. To address this, they required a partner who could provide a comprehensive staffing solution across a wide range of roles. Trinity University turned to Kaeppel Consulting to fulfill these critical needs.

The Challenge

  • Trinity University faced several key challenges:

    • Diverse Staffing Needs: The university required expertise across numerous departments, including Human Resources, Process Engineering, IT, Cybersecurity, Administration, and Legal Support.
    • High Standards: The institution demanded top-tier professionals who could uphold Trinity’s high standards of excellence and contribute to its mission.
    • Seamless Integration: The new hires needed to quickly adapt to Trinity’s unique environment and culture to ensure smooth transitions and immediate productivity.

Our Solution

Kaeppel Consulting provided a holistic staffing solution tailored to meet Trinity University’s diverse requirements. Our approach included:

  1. Targeted Talent Acquisition: Utilizing our extensive network and meticulous selection process, we sourced top talent across all required roles. Our focus was on identifying professionals with the right mix of skills, experience, and cultural alignment.

  2. Role-Specific Expertise:

    • Human Resources (HR): Provided skilled HR professionals to manage recruitment, employee relations, benefits, and compliance, ensuring a well-supported and motivated workforce.
    • Lean Six Sigma Black Belts: Delivered expertise in process improvement, driving operational efficiency and effectiveness across university functions.
    • Process Engineers: Enhanced process efficiencies and effectiveness, ensuring optimal operational workflows and system integrations.
    • Administrative Staff: Supplied competent administrative professionals to support various departments, ensuring smooth day-to-day operations.
    • Cybersecurity Specialists: Implemented and managed security measures, protecting Trinity’s IT systems and data from cyber threats.
    • IT Professionals: Sourced experts in IT support, network management, software development, and systems analysis to maintain and enhance the university’s technological infrastructure.
    • Paralegals: Provided skilled paralegals to support Trinity’s legal team, ensuring efficient handling of legal matters and compliance issues.

  3. Efficient Integration: We facilitated a streamlined onboarding process, ensuring that new team members quickly adapted to Trinity University’s processes, tools, and culture. Our ongoing support ensured they became productive team members swiftly.

Impact & Outcome

Kaeppel Consulting’s staffing solutions transformed Trinity University by hiring the right people, enhancing capacity across departments, improving operational efficiency, strengthening support functions, and ensuring robust security and technological advancements. Our skilled professionals in HR, Lean Six Sigma, Process Engineering, IT, Cybersecurity, Administration, and Legal Support played a pivotal role in driving successful outcomes and elevating the university’s capabilities.

Conclusion

Kaeppel Consulting’s tailored staffing solutions enabled Trinity University to overcome their diverse challenges and achieve their operational goals. By providing skilled professionals across Human Resources, Process Engineering, IT, Cybersecurity, Administration, and Legal Support, we helped Trinity enhance its capabilities and drive successful outcomes.

For more information on how Kaeppel Consulting can support your staffing needs, contact us today.

Trinity University– IT Transformation

Overview

In a dedicated engagement with Trinity University, our consultancy embarked on a significant IT Transformation project. Our initial evaluation, grounded in the ITIL framework maturity assessment, revealed Trinity’s IT system required heightened maturity levels, especially in anticipation of the Workday platform’s introduction. Recognizing the potential risks and challenges that could arise during the implementation phase without these necessary adjustments, we set forth on a comprehensive transformation journey.

Areas of Strategic Focus

  • ITIL Framework Assessment: Our primary objective was to evaluate Trinity’s IT system using the ITIL framework, identifying areas of potential improvement and ensuring a robust foundation for future technology integrations.

  • Workday Platform Integration: With the intent to introduce the Workday platform, it was imperative to ensure the IT system’s maturity and readiness to seamlessly accommodate and benefit from this integration.

  • IT Transformation & Reorganization: Beyond assessments and platform considerations, our focus was to holistically transform and reorganize Trinity’s IT, enhancing its operational efficiency and adaptability.

  • Leadership & Management: Recognizing the magnitude of such a transformation, we provided dedicated leadership within Trinity’s IT organization, guiding and managing the change process.

Challenge

Trinity University’s IT landscape, while robust, revealed gaps in maturity that could jeopardize the successful integration of the Workday platform. The challenge lay in not just identifying these gaps, but implementing strategic changes to ensure a seamless transition and enhanced overall IT functionality.

Strategic Approach

Our methodology encompassed a multi-faceted approach. Beginning with an in-depth ITIL framework assessment, we pinpointed areas necessitating improvement. This laid the groundwork for a total IT transformation and reorganization. Furthermore, we undertook a series of projects aimed at refining practice areas, including security, asset management, project management, data, reporting, and all encompassing ITIL process areas.

Impact & Outcome

Our collaboration with Trinity University bore tangible results. We successfully progressed Trinity’s IT system to ITIL 3 maturity, ensuring it was primed for the Workday platform’s integration. Furthermore, the broad spectrum of improvements across various IT practice areas underscores our commitment to holistic IT enhancement and the value of our partnership with Trinity University.