Trinity University– Staffing

Overview

Trinity University, a prestigious institution known for its commitment to academic excellence, recognized the need to enhance various departments to support its growing administrative, technological, and operational demands. To address this, they required a partner who could provide a comprehensive staffing solution across a wide range of roles. Trinity University turned to Kaeppel Consulting to fulfill these critical needs.

The Challenge

  • Trinity University faced several key challenges:

    • Diverse Staffing Needs: The university required expertise across numerous departments, including Human Resources, Process Engineering, IT, Cybersecurity, Administration, and Legal Support.
    • High Standards: The institution demanded top-tier professionals who could uphold Trinity’s high standards of excellence and contribute to its mission.
    • Seamless Integration: The new hires needed to quickly adapt to Trinity’s unique environment and culture to ensure smooth transitions and immediate productivity.

Our Solution

Kaeppel Consulting provided a holistic staffing solution tailored to meet Trinity University’s diverse requirements. Our approach included:

  1. Targeted Talent Acquisition: Utilizing our extensive network and meticulous selection process, we sourced top talent across all required roles. Our focus was on identifying professionals with the right mix of skills, experience, and cultural alignment.

  2. Role-Specific Expertise:

    • Human Resources (HR): Provided skilled HR professionals to manage recruitment, employee relations, benefits, and compliance, ensuring a well-supported and motivated workforce.
    • Lean Six Sigma Black Belts: Delivered expertise in process improvement, driving operational efficiency and effectiveness across university functions.
    • Process Engineers: Enhanced process efficiencies and effectiveness, ensuring optimal operational workflows and system integrations.
    • Administrative Staff: Supplied competent administrative professionals to support various departments, ensuring smooth day-to-day operations.
    • Cybersecurity Specialists: Implemented and managed security measures, protecting Trinity’s IT systems and data from cyber threats.
    • IT Professionals: Sourced experts in IT support, network management, software development, and systems analysis to maintain and enhance the university’s technological infrastructure.
    • Paralegals: Provided skilled paralegals to support Trinity’s legal team, ensuring efficient handling of legal matters and compliance issues.

  3. Efficient Integration: We facilitated a streamlined onboarding process, ensuring that new team members quickly adapted to Trinity University’s processes, tools, and culture. Our ongoing support ensured they became productive team members swiftly.

Impact & Outcome

Kaeppel Consulting’s staffing solutions transformed Trinity University by hiring the right people, enhancing capacity across departments, improving operational efficiency, strengthening support functions, and ensuring robust security and technological advancements. Our skilled professionals in HR, Lean Six Sigma, Process Engineering, IT, Cybersecurity, Administration, and Legal Support played a pivotal role in driving successful outcomes and elevating the university’s capabilities.

Conclusion

Kaeppel Consulting’s tailored staffing solutions enabled Trinity University to overcome their diverse challenges and achieve their operational goals. By providing skilled professionals across Human Resources, Process Engineering, IT, Cybersecurity, Administration, and Legal Support, we helped Trinity enhance its capabilities and drive successful outcomes.

For more information on how Kaeppel Consulting can support your staffing needs, contact us today.

Kemper Insurance–Staffing

Overview

Kemper Insurance, a leader in the insurance industry, faced the challenge of bolstering their IT Project Management Office (ITPMO) to support their growing technological initiatives and process engineering demands. To address this, they sought a reliable partner who could provide expert staffing solutions across various IT and process engineering roles. Kemper Insurance turned to Kaeppel Consulting to fulfill these critical needs.

Challenge

Kemper Insurance’s ITPMO encountered several key challenges:

  • Evolving Technological Landscape: The rapid advancement in technology required a dynamic and skilled workforce capable of managing and implementing new systems and processes.
  • Diverse Role Requirements: The ITPMO needed a wide range of expertise, including IT Project Managers, Process Engineers, Systems Analysts, Software Developers, and IT Support Specialists.
  • Quick Adaptation: The new hires needed to quickly adapt to Kemper’s specific processes, tools, and culture to ensure seamless integration and immediate productivity.

Our Solution

Kaeppel Consulting provided a comprehensive staffing solution tailored to meet Kemper Insurance’s specific requirements. Our approach included:

  1. Targeted Talent Acquisition: Utilizing our extensive network and meticulous selection process, we sourced top talent across all required IT and process engineering roles. Our focus was on identifying professionals with the right technical skills, experience, and cultural alignment.

  2. Role-Specific Expertise:

    • IT Project Managers: Led various IT projects, ensuring they were completed within scope, on time, and within budget, while aligning with Kemper’s strategic goals.
    • Process Engineers: Enhanced process efficiencies and effectiveness, ensuring optimal operational workflows and system integrations.
    • Systems Analysts: Provided critical analysis and support, ensuring that IT systems met business needs and facilitated continuous improvement.
    • Software Developers: Developed and maintained software applications, contributing to Kemper’s technological advancements.
    • Network Engineers: Designed and maintained robust network infrastructure, ensuring reliable connectivity and performance.
    • Cybersecurity Specialists: Implemented and managed security measures, protecting Kemper’s IT systems and data from cyber threats.
    • Data Analysts: Analyzed complex datasets to provide actionable insights, supporting data-driven decision-making.
    • IT Support Specialists: Delivered essential technical support, ensuring smooth and uninterrupted IT operations.
    • Database Administrators: Managed and optimized database systems, ensuring data integrity, performance, and availability.
    • Cloud Architects: Designed and implemented cloud solutions, enhancing scalability, flexibility, and efficiency.

  3. Efficient Integration: We facilitated a streamlined onboarding process, ensuring that new team members quickly adapted to Kemper Insurance’s processes, tools, and culture. Our ongoing support ensured they became productive team members swiftly.

Impact & Outcome

Kaeppel Consulting’s staffing solutions delivered significant benefits for Kemper Insurance:

  • Increased Capacity: With a fully staffed ITPMO, Kemper Insurance managed a higher volume of IT projects efficiently and effectively.
  • Enhanced Project Success: The experienced professionals we provided improved project planning, execution, and delivery, leading to successful project outcomes.
  • Operational Improvements: The expertise of our Process Engineers and Systems Analysts led to more efficient and effective operational processes and systems.
  • Technological Advancements: Our Software Developers contributed to the development and maintenance of cutting-edge software applications, supporting Kemper’s technological initiatives.
  • Robust Infrastructure: The Network Engineers and Cloud Architects ensured reliable, scalable, and high-performance IT infrastructure.
  • Enhanced Security: Cybersecurity Specialists protected Kemper’s IT systems and data, minimizing risks and ensuring compliance.
  • Data-Driven Decisions: Data Analysts provided critical insights that drove strategic and operational decision-making.
  • Reliable IT Support: The addition of skilled IT Support Specialists ensured that Kemper maintained high levels of IT service and support, minimizing downtime and enhancing productivity.
  • Optimized Data Management: Database Administrators ensured data integrity, performance, and availability, supporting critical business operations.

Conclusion

Kaeppel Consulting’s tailored staffing solutions enabled Kemper Insurance to overcome their ITPMO challenges and achieve their IT and process engineering goals. By providing skilled IT Project Managers, Process Engineers, Systems Analysts, Software Developers, Network Engineers, Cybersecurity Specialists, Data Analysts, IT Support Specialists, Database Administrators, and Cloud Architects, we helped Kemper enhance their project capabilities and drive successful outcomes.

For more information on how Kaeppel Consulting can support your staffing needs, contact us today.

Wellsense–Staffing

Overview

WellSense, a leading innovator in healthcare technology, sought to enhance their Project Management Office (PMO) to better manage their rapidly growing portfolio of projects. They needed skilled professionals who could seamlessly integrate into their operations and drive successful project outcomes. WellSense turned to Kaeppel Consulting for comprehensive staffing solutions to meet this critical need.

Challenge

Wellsense’s PMO faced several challenges:

  • High Project Volume: With an increasing number of projects, the PMO needed more hands on deck to ensure each initiative was managed effectively.
  • Diverse Skill Requirements: The PMO required a mix of roles, including Project Managers, Program Managers, Business Analysts, Project Coordinators, and Call Center Agents.
  • Rapid Integration: The new hires needed to quickly adapt to Wellsense’s processes and culture to maintain momentum on existing and new projects.

Our Solution

Kaeppel Consulting provided a tailored staffing solution that addressed Wellsense’s unique needs. Our approach included:

  1. Comprehensive Talent Sourcing: We leveraged our extensive network and rigorous selection process to source top-tier talent across all required roles. Our focus was on finding professionals with the right mix of skills, experience, and cultural fit.

  2. Role-Specific Expertise:

    • Project Managers: Delivered leadership and direction for various projects, ensuring they were completed on time, within scope, and on budget.
    • Program Managers: Oversaw complex, multi-faceted programs, aligning them with Wellsense’s strategic objectives.
    • Business Analysts: Provided critical analysis and insights, helping to identify and solve business problems and improve project outcomes.
    • Project Coordinators: Supported project managers in scheduling, documentation, and communication, ensuring smooth project execution.
    • Call Center Agents: Strengthened customer support operations, ensuring a high level of service for Wellsense’s clients.

  3. Seamless Integration: We facilitated a smooth onboarding process, allowing the new team members to quickly integrate into Wellsense’s PMO. Our ongoing support ensured they adapted to the company’s processes and culture, driving immediate and effective contributions.

 

Results

Kaeppel Consulting’s staffing solution delivered significant benefits for WellSense:

  • Enhanced Capacity: With a fully staffed PMO, WellSense was able to handle a higher volume of projects efficiently.
  • Improved Project Outcomes: The experienced professionals we provided contributed to better project planning, execution, and delivery, resulting in successful project outcomes.
  • Operational Efficiency: The integration of skilled Business Analysts and Project Coordinators streamlined processes, improved communication, and enhanced overall operational efficiency.
  • Customer Satisfaction: The addition of qualified Call Center Agents ensured that WellSense maintained high levels of customer support, leading to improved customer satisfaction.

Conclusion

Kaeppel Consulting’s customized staffing solutions enabled Wellsense to overcome their PMO challenges and achieve their project management goals. By providing skilled Project Managers, Program Managers, Business Analysts, Project Coordinators, and Call Center Agents, we helped Wellsense enhance their project capabilities and drive successful outcomes.

For more information on how Kaeppel Consulting can support your staffing needs, contact us today.

Liberty Mutual–Claims Contact Center Integration

Overview

In a pivotal engagement with Liberty Mutual Insurance, our consultancy was appointed to serve as both Integration Process Consultant and Project Manager for the Claims Contact Center integration following the merger with Safeco Insurance. The task was to adeptly oversee the fusion of a six-site claims contact center. Within a challenging timeframe of four months, we seamlessly integrated systems, telephony, staffing, training, and management for a robust 420-person contact center.

Areas of Strategic Focus

  • Project & Process Management: With the merger’s complexity, there was an acute need for meticulous project management and streamlined process engineering to ensure a smooth integration across the diverse centers.

  • System & Telephony Integration: Given the scale of the contact centers, it was paramount to flawlessly integrate disparate systems and telephony solutions, thereby ensuring operational consistency post-merger.

  • Staffing & Training: The human element was key. Properly staffing the integrated contact center and ensuring comprehensive training was vital to uphold the service standards both Liberty Mutual and Safeco Insurance are renowned for.

Challenge

Integrating multiple claims contact centers in the aftermath of a merger is a herculean task, laden with intricacies. The integration involved not just technological systems but also the amalgamation of distinct work cultures, methodologies, and operational nuances from both Liberty Mutual and Safeco Insurance.

Strategic Approach

Drawing upon tools such as Project Management and Process Engineering, we devised a comprehensive strategy. Every integration aspect, from system synchronization to training programs, was executed with precision. Special attention was given to “First Notice Of Loss Defects”, ensuring claims processing quality remained impeccable.

Impact & Outcome

Our involvement culminated in the timely and successful integration of the Claims Contact Center, meeting the critical cutover date. Beyond mere integration, the center now operates with enhanced efficiency, evidenced by the achievement of 1.5x the chartered benefits, setting a new benchmark for post-merger operational excellence.

Erie Insurance–Corporate PMO Structure, Maturity, and Delivery

Overview

Engaged by Erie Insurance, our consultancy undertook a multifaceted initiative to not only establish a Corporate PMO Structure but to also enhance its maturity and delivery capabilities. Our involvement commenced with a comprehensive PMO Assessment, subsequently supporting organizational change. The engagement is progressing into Phase 3, which is anchored around executing changes to elevate project delivery and maximize benefit realization.

Areas of Strategic Focus

  • PMO Structuring & Maturity: Central to our mandate was the establishment and refinement of a robust PMO structure, aimed at ensuring optimal project management practices and maturity levels within Erie Insurance.

  • Organizational Change Management: As changes were identified post-assessment, it became imperative to facilitate a smooth transition, ensuring organizational buy-in and alignment.

  • Enhanced Project Delivery: Moving into Phase 3, our focus sharpens on the execution of changes aimed at bolstering project delivery metrics and harnessing greater benefit realization.

Challenge

Establishing a PMO within the complex landscape of Erie Insurance, while simultaneously driving maturity and optimizing delivery, presented a rich tapestry of challenges. Beyond the establishment of frameworks, it was essential to ensure that these changes resonated at all organizational levels and were geared towards tangible benefits.

Strategic Approach

Leveraging tools and methodologies such as PMO Maturity Plan, Sponsor Training, Benefit Realization Process Mapping, and Standard Work Training, we embarked on a structured journey. Every phase, from assessment to implementation, was executed with meticulous precision, keeping the end goal – enhanced project management transparency and speed – in clear sight.

Impact & Outcome

Through our strategic partnership with Erie Insurance, significant strides have been made. With improved PMO processes in place, Erie Insurance now benefits from increased transparency in project management and faster execution. This, in turn, ensures that the projects are not just delivered, but deliver value through enhanced benefit realization.