Our Leadership & Team
About Our Leadership
Kaeppel Consulting, founded by Scott Kaeppel, is your ultimate ‘Trusted Advisor’ for a transformative consulting experience. We consistently exceed expectations through transparent, honest guidance, propelling your company to peak performance. With a proven record of helping organizations like yours overcome challenges, streamline operations, and outperform competitors, we prioritize customer and employee satisfaction. Scott assembles a custom team of experts, applying lean principles and a just-in-time supply focus to safeguard your bottom line while driving sustainable success.
Our Leadership
Scott Kaeppel
Mari Hune
Allan Osterman
Dan Carson
Holly Butler
Susan Price
Tyona Ashley
Matthew Price
Joe Castagno
Scott J. Kaeppel
President, Kaeppel Consulting, LLC
Scott Kaeppel helps organizations achieve peak performance with a laser focus on quality and profitable, sustainable growth. In more than 20 years as a leader in process improvement and innovation, Scott has delivered over $2 Billion in tangible benefits.
- Modernizing and Transforming Texas Department of Transportation, TxDOT, to achieve best in class performance in areas of people, process and technology.
- Establishing federal and international policies for the Department of Defense and NATO.
- Streamlining Fortune 100 organizations, such as USAA, General Electric and WellPoint, through process engineering methods such as Six Sigma, Lean, Enterprise Architecture and creation of shared services.
- Specific problem solving for companies such as Google, Walmart and Blue Cross of CA.
- Launching industry-changing innovative products, such as Deposits at Home for USAA (mobile check-image processing).
Before founding Kaeppel Consulting, Scott was Senior Vice President, Business Development and Process Engineering for USAA, Vice President Market Strategies and Sales Automation for WellPoint, and managed and delivered Six Sigma programs at AIG and General Electric. Scott served in the U.S. Army as a health physicist, assisting the U.S. Army surgeon general with development of nuclear policies. He received an honorable discharge from the reserves in 2002 with the rank of Major. His Bachelor of Science degree in Physics is from Muhlenberg College in Allentown, Pa. Scott is a member of the American Society for Quality, and was a long-time member of the Executive Conference Board for Six Sigma.
Mari Hune
Chief Administrative Officer
Maricela (Mari) Hune is a graduate of the University of Texas at San Antonio with a BBA in Accounting and Information Systems and an MBA with a concentration in Managerial Accounting.
Mari’s passion for business is centered on the core principles of ‘continuous improvement’ and ‘superior customer service.’ The first 15 years of her career were spent in executive management with two of the largest manufacturers in the promotional products industry. Her various managerial roles focused on the training of excellence in customer service, business development, and the implementation of a culture that embraces continuous improvement methodologies. With successful reductions in waste, growth in sales, and the development and acquisition of new product lines, Mari felt it was time to let the natural teacher in her share what she had learned with start-ups and small business owners. She found herself surrounded by a group of business-wise women at Bauer, Willis and Associates and dedicated herself to working with small business owners as they established their policies and procedures for payroll, human resource benefits, and financial reporting requirements.
Mari joined Kaeppel Consulting July 2011. As CAO, she is responsible for the firm’s financial reporting, contractual commitments, and benefits management. It is always her goal to share her experience in business management and leadership style to enrich the culture of Kaeppel Consulting. She is honored to be part of an organization that defines its success by its client’s success stories.
This seasoned business executive isn’t all work; her husband, children, church and extended family and friends balance her life.
Allan Osterman
Vice President of Training/Six Sigma Practice Lead
Allan Osterman is a certified Master Black Belt with a demonstrated history of building successful business relationships, leading motivated teams, and fostering a positive change atmosphere. With over 25 years of experience, Allan has led and coached initiatives leading to more than $150M in cost savings and revenue enhancements in various transactional and manufacturing industries, including Oil and Gas, Banking, Commercial and Personal lines insurance, Energy, Procurement, Finance, and City/County/State Government agencies. He is known for his personable and motivated approach, having a successful track record of organizing and leading change in dynamic environments. Allan’s significant analytical and modeling skills, coupled with his ability to coach and mentor others, have consistently resulted in the development of new skillsets and substantial improvements across projects.
Allan Osterman: As the Vice President of Training & Development at Kaeppel Consulting since March 2011, Allan has successfully worked with prominent clients such as WellSense, Farmers Insurance, Bank of the West, Verisk Analytics, Argo Insurance, Erie Insurance, Google, Bexar County Sheriff’s Office, Tesoro, TxDOT, TxDPS, Walmart, and Armstrong. Notably, at WellSense, Allan served in various roles, from Process Engineer to Engagement Manager, responsible for mobilizing resources and maintaining relationships with key leadership. Leading teams of project managers, program managers, and process engineers, he played a crucial role in achieving a corporate goal of $60 million in savings through efficient project execution across the business units. Moreover, Allan’s expertise in Lean Six Sigma was instrumental in the development and deployment of training programs, coaching and mentoring Black Belts and Green Belts, and delivering substantial savings across all engagements. His contributions have consistently driven positive change and delivered significant results in various organizations.
Dan Carson
Vice President Of Program Execution
Dan Carson is a Portfolio Project Management Leader with deep experience in Business Transformation. His primary focus has been the creation of, or transformation of, the Enterprise Project Management Office within organizations. Key areas of focus include building capabilities and establishing or refining methods and tools for organizations to execute on their strategic portfolios.
Dan has held executive roles as Senior Vice President at Citigroup, Managing Director at TIAA, and was a Senior Management Consultant at Ernst & Young. He has delivered engagements for Merrill Lynch, American Express/Ameriprise, Allstate, Bank of America Merchant Services, Erie Insurance, Trinity University and WellSense Health Plan among others.
He has over 20 years leadership experience and proven capabilities in the management of large, distributed teams.
Holly Butler
Change Management Practice
Holly Butler is a valued and trusted consultant, with an instinct for knowing when to listen and when to contribute. She is enthusiastic, accessible, and full of great ideas. She works collaboratively with clients to achieve a common goal, and her unique and wide-ranging skill set has enabled her to successfully contribute in a variety of roles, including change management, project management, process improvement, and account management. She has led many teams and projects through change, led multiple process improvement classes and conducted multiple Kaizen events demonstrating her results-based style and ability to communicate effectively to direct and motivate teams.
Holly has served in Change Management, Project Management and Process Improvement roles across the United States for insurance companies such as, Argo Insurance, Erie Insurance, BlueShield of California, Blue Cross Blue Shield of Louisiana and TIAA CREF. Outside of insurance, Holly has worked in several large organizations such as Texas Department of Transportation, Texas Department of Public Safety, Dell, Inc. in Austin, Texas and at Entergy Corporation and Oschner Hospital in New Orleans, Louisiana.
In addition to consulting on numerous contracts as needed, Holly also serves as the team leader for nationwide responses for “Response for Proposals”, “Response for Quotes” and “Request for Offers” (RFPs, RFQs and RFOs).
AREAS OF EXPERTISE:
- Change Management
- Program and Project Management
- Business Process Improvement
- Business Intelligence Data Setup and Implementation
- Six Sigma Instruction and Implementation
- Business Relationship Management
In addition to holding a Bachelor of Science degree in Computer Science from Louisiana State University, Holly is a certified Six Sigma Black Belt and a certified Mentor, a Project Management Professional (PMP certified) and a Change Management Professional (Prosci Certified).
Susan Price
Customer Experience (CX) Practice Lead
Susan Price is the dynamic CEO and Master Strategist of Firecat Studio, a user experience (UX) agency renowned for crafting intelligent, user-centric digital strategies that drive substantial business results. Based in San Antonio, Texas, Firecat Studio specializes in web design, website maintenance, and comprehensive web strategies, focusing on delivering exceptional customer experiences.
Susan’s expertise spans across various industries and high-profile clients, including T-Mobile, Amazon, USAA, and the City of San Antonio. With a background in typesetting and a keen eye for detail, she excels in solving complex service and product design challenges, ensuring that the solutions are not only effective but also widely adopted by users.
Under her leadership, Firecat Studio has become a hub for innovation and collaboration. Susan has pioneered the use of Design and Strategy Sprints at USAA and continues to leverage these techniques to facilitate rapid ideation, prototyping, and alignment among client teams. Firecat Studio’s approach is deeply consultative and collaborative, fostering an environment of lifelong learning and agile, metrics-driven execution.
In addition to her role at Firecat Studio, Susan is a prominent figure in the global UX design community, recognized for her contributions as a leader, author, and speaker. She is passionate about building communities and organizations that harness design thinking to create impactful, transformative experiences.
Recently, Susan has expanded her expertise by joining the Kaeppel team as a Practice Lead in Customer Experience (CX) and Transaction Experience (TX). In this role, she partners with Kaeppel to enhance their CX and TX initiatives, bringing her vast experience and strategic vision to their collaborative efforts.
Tyona Ashley
Director of Staffing & Recruiting
Tyona Ashley is a results-driven Professional Recruiting Consultant and Army Veteran that has a passion and talent for connecting clients with the right talent and cultural fit for their organization. Tyona has a BA in Business Administration from California State University, San Bernardino, a Master of Science in HR Administration from California State University, Bakersfield, and a Senior Professional of Human Resources Certification, from HRCI.
With over 18 years of experience combined in Recruiting Management and HR Management, Tyona has participated in hiring Junior to Executive level personnel in several industries.
In previous roles, Tyona has had the pleasure of working with a variety of recruiting models including Business Process Outsourcing, Corporate, and Staffing Recruiting; managing and creating successful Recruiting Strategies to meet business and client needs. She has worked on projects that encompassed either filling extremely high-volume positions in a short period of time or hard-to-fill roles. Tyona takes pride in being able to craft individual recruiting strategies for clients that will result in them being able to consistently hire the best talent the market has to offer, quickly and efficiently.
Matthew Price
Executive Director of Marketing
Matt Price is an innovative Executive Director of Marketing with a diverse background that includes sales, corporate training, digital marketing, consulting, and recruiting. He holds a BBA in Marketing from the University of North Texas, an SEO certification from UC Davis, and is a certified Google Design Sprint Facilitator. These experiences have equipped Matt with a well-rounded skill set that supports his strategic marketing initiatives and drives business growth.
In his previous role as a Strategic Portfolio Manager at Kaeppel, Matt managed portfolios for large government organizations, leveraging his expertise to deliver impactful solutions. His responsibilities included understanding both the Stakeholder and User needs–driving projects to completion by effectively managing a delivery team. His collaborative approach with cross-functional teams ensured seamless project execution and alignment with business goals.
Matt is dynamic and adept at both strategic and technical aspects of marketing. His ability to understand complex challenges and implement effective solutions drives growth and innovation. He combines a deep understanding of market dynamics with technical expertise to craft and execute strategies that propel organizations forward. Matt’s dedication to continuous learning and application of industry best practices positions him as a key driver of success in any marketing endeavor.
Joe Castagno
Revenue Cycle Management Practice Lead
Joe Castagno is a seasoned Senior Executive Consultant at Kaeppel Consulting, LLC, where he has been providing senior-level executive consulting in the healthcare and payer space since November 2022. His engagements include transformative projects with Catawba Valley Health System, Platinum Dermatology, and WellSense Health Plan, focusing on provider CBO transformation, revenue cycle operations, and executive management of Medicaid ACO deployments.
As the Owner and Managing Partner of Castagno Enterprises, LLC since January 2004, Joe has delivered exceptional consulting services to notable clients such as Sema4 Genomics, Sovereign Healthcare, and US Dermatology Partners. His specialties include Revenue Cycle Management, KPI metric development, Enterprise EHR Solutions, Change Management, Population Health Initiatives, and more.
Joe’s extensive experience also includes his role as VP of Operational Excellence at Sema4, where he elevated efficiency through workflow improvements and change management. As a Partner at Cornerstone Healthcare Consulting, he provided strategic management of enterprise-wide EMR/EHR deployments. His earlier career highlights include pivotal roles at WebMD Practice Services and CapMed, Inc.
Joe brings a wealth of knowledge in executive management, operational excellence, mergers and acquisitions, leadership, and program/project management. His expertise and strategic vision have consistently driven substantial improvements and efficiencies in various healthcare organizations.