Highlighted Engagement

Client: Affirmative Insurance Holdings

Background:  Affirmative is a growing integrated insurance holding company which produces and provides non-standard automobile insurance policies.

Business Problem:  Because of its rapid growth, Affirmative’s management wanted to evolve its web site into a company portal for supporting corporate and field operations.

Approach and Solution:
Kaeppel was retained to develop a Web Strategy and Single Portal for broad company use to enhance standardization and productivity.

We conducted a wide range of interviews to assess Stakeholder requirements.  From that base we collaboratively developed a detailed web strategy and design.  The final step was to outline a roadmap with initiatives and requirements to achieve the desired goals and objectives, stated in measurable terms to allow careful monitoring of progress.

Sample Engagements

Company Project Description Tools Result
ERIE Insurance Customer Data As-Is Document and evaluate current-state of customer data from agent office through Home Office for Personal Lines, Commercial Lines, and Life.
  • As-is Process
  • Field Inventory
  • VOC
 Informed org-wide conversation about data strategy.
ERIE Insurance eDelivery Strategy Develop strategy for eDelivery of insurance documents.
  • Journey Mapping
  • To-Be Process Mapping
  • Target-State Architecture
  • Multi-Generational Planning
  • Stakeholder Analysis
 Strategy adopted; implementation in progress.
ERIE Insurance Customer Data Strategy Develop strategy to shift from Policy-centric to Customer-centric architecture.
  • Journey Mapping
  • To-Be Process Mapping
  • Target-State Architecture
  • Multi-Generational Planning
  • Stakeholder Analysis
 Strategy adopted; implementation in progress.
AmeriPro Mortgage LOS Migration Led Loan Origination System upgrade
  • Project Management
  • As-Is / To-Be Process Mapping
  • ADKAR Change Mgt.
 LOS migration completed.
TXDOT Modernization Program Change Management for Agency-wide modernization effort.  Training for over 400 Agency executives, change leaders, and team members.  Execution and oversight of 76 projects and programs to modernize the organization, processes, and technology.
  • Project Management
  • Org. Design
  • Performance Management
  • Workforce Planning
  • ADKAR Change Mgt.
  • Portfolio Governance
 Complete Agency transformation; dramatic increase in employee engagement and stakeholder satisfaction.
TXDOT IT Center of Excellence Centralized IT staff from District Offices into HR Division.
  • Project Management
  • Org. Design
  • ADKAR Change Mgt.
 Improved efficiency and IT policy compliance.
TXDOT Groupwise to Exchange Migration Project Managent –  Highly complex project was completed with migration of 650G of data and 14,000 users from 220 locations in less than 4 months.
  • Project Management
  • ADKAR Change Mgt.
 Migration of 650G of data and 14,000 users from 220 locations in less than 4 months.
Hartford Insurance Group IT PMO Capability Maturity Develop and implement PMO maturity plan.  Improve governance and oversight, reporting capabilities, updated methodology, training, and technology enhancements.
  • PMO Maturity
  • Process Engineering
  • Project Management
  • Portfolio Governance
 Improved PMO capability, maturity, and consistency.
Clark County Nevada Enterprise Architecture Develop application rationalization plan for Clark County government agencies.
  • Enterprise Architecture
 Completed application rationalization plan.
Clark County Nevada Root Cause Analysis Training Develop and deliver training to IT development staff on Root Cause Analysis.
  • Training Development
  • Training Delivery
 Delivered training to 40 IT resources.
Liberty Mutual Insurance Workflow Management Tool Institute new workflows in Workflow Management tool, automating and streamlining many backoffice tasks.
  • Project Management
  • Process Engineering
  • Performance Management
 Improved consistency and capacity for subrogation teams.
Texas DPS Enterprise Architecture Deployment Create new approach for Enterprise Architecture.  Develop methodology; train and coach practitioners.
  • Enterprise Architecture
 Established new EA Practice.
New York Life Operations Triage Conduct triage for New York Life AARP program.  Identify and prioritize improvement opportunities for Sales, Service, IT, document management, claims, and other support areas.
  • Triage:  Define, Measure, Analyze, Execute.
 Delivered Triage report.