Overview
The City of San Antonio’s Information Technology Services Department (ITSD) sought to replatform their website to enhance user experience and performance. To achieve this, they required extensive user research and survey analysis. The City of San Antonio partnered with Kaeppel Consulting for this critical project.
The Challenge
The City of San Antonio ITSD faced several challenges:
- User Experience: Improving the overall user experience of the website.
- Performance Metrics: Establishing key performance indicators (KPIs) and baselines for the existing site.
- Comprehensive Analysis: Conducting thorough user research and survey analysis to inform the replatforming effort.
Our Solution
Kaeppel Consulting provided a comprehensive solution that included:
- User Research: Conducted extensive user task analysis and facilitated 1:1 interviews to gather insights.
- Survey Analysis: Analyzed survey data to identify user needs and preferences.
- KPI Establishment: Established KPIs and baselines for the existing site to measure performance improvements.
Results
Kaeppel Consulting’s efforts resulted in the successful replatforming of the City of San Antonio’s website, informed by extensive user research and survey analysis. The new platform enhanced user experience and performance, meeting the established KPIs.
Conclusion
Kaeppel Consulting’s expert user research and survey analysis enabled the City of San Antonio ITSD to successfully replatform their website. Our tailored approach ensured the new platform met user needs and improved overall performance.