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I worked on several key projects with Scott while at USAA. Several factors made those projects successful; Scott’s knowledge of Six Sigma, his ability to evaluate complex situations accurately, his honesty, and his ability to be a committed business partner. The latter was so important because, when we were dealing with organizational process and structural changes where the savings could be several million dollars a year, his commitment and leadership in support of those changes made the tough journey successful.
Don Jones, Sr. VP/CIO, Firstmark Credit Union