Highlighted Engagement

Client:  The Hartford Financial Service Group

Background:  The Hartford Financial Services Group Inc. (NYSE: HIG) is a leading provider of insurance and wealth management services for millions of consumers and businesses worldwide.

Business Problem:  Hartford’s CIO wanted to rethink the structure of the IT organization and how it manages projects to handle its full project portfolio.

Approach and Solution:
Kaeppel consultants assisted in the reshaping of corporate IT, starting with refined program and project management.  This included people roles, organizational design, tools standardization, data migration, and process improvements.  We restructured governance of entire Capital Plan Portfolio, implementing phase gate control with standardization of steering committee agendas and purpose.  We introduced new roles for effective control of spending against the strategic plan.  Phases were restructured as “Justification”, “Design”, “Build/Test”, “Implement”, “Evaluate”.  We also trained teams for execution against these new phase gates and developed tailored training for “Excellence at Work”, “Risk Management”, “Issue Management”, and “Project Change Control.”

Sample Engagements

Company Project Description Tools Result
ERIE Insurance eDelivery Strategy Develop strategy for eDelivery of insurance documents.
  • Journey Mapping
  • To-Be Process Mapping
  • Target-State Architecture
  • Multi-Generational Planning
  • Stakeholder Analysis
Strategy adopted; implementation in progress.
AmeriPro Mortgage TRID Compliance Project manager for TRID Compliance Project
  • Project Management
  • As-Is / To-Be Process Mapping
  • ADKAR Change Mgt.
TRID compliance achieved on-time.
Kemper Insurance PMO Capability Maturity Planned IT PMO maturity program.  Executed projects to implement and improve PMO capabilities.
  • Multi-Generational Planning
  • Project Management
  • PMO Maturity
  • ADKAR Change Mgt.
  • Portfolio Governance
IT PMO maturity plan adopted and deployed; Significant improvements in repeatability, cycle time, and resource management.
Texas Department of Transportation Groupwise to Exchange Migration Project Managent –  Highly complex project was completed with migration of 650G of data and 14,000 users from 220 locations in less than 4 months.
  • Project Management
  • ADKAR Change Mgt.
Migration of 650G of data and 14,000 users from 220 locations in less than 4 months.
Walmart Business Project Management Methodology Establish BPM methodology, develop and deliver training and playbook.
  • PMO Maturity
  • Training Development
  • Training Delivery
Developed and deployed PM101 course to 60 PMs; train-the-trainer.
Hartford Insurance Group IT PMO Capability Maturity Develop and implement PMO maturity plan.  Improve governance and oversight, reporting capabilities, updated methodology, training, and technology enhancements.
  • PMO Maturity
  • Process Engineering
  • Project Management
  • Portfolio Governance
Improved PMO capability, maturity, and consistency.
Liberty Mutual Insurance Claims Contact Center Integration Integration Process Consultant and Project Manager for six-site claims contact center for merger of Liberty Mutual and Safeco Insurance.  In four months, accomplished system, telephony, staffing, training, and management integration for a 420-person contact center.
  • Project Management
  • Process Engineering<
Completed Claims CC integration to meet overall cutover date.  0 FNOL Defects.