Sample Engagements

Company Project Description Tools Result
Bank of the West Create Culture of Continuous Improvement Bank of the West was facing 50% volume increase in workload without additional personnel added Kaizen event to include process mapping and analysis, flow analysis, Takt time, Balanced Workload, VA/NVA analysis, and Dashboarding/Performance Measurement system Increase of 50+% productivity enabling absorption of increased volume while maintaining quality commitments.
Verisk Analytics Simplify Field Operations Low productivity from field personnel. Process mapping, spaghetti mapping, Standard Operating Procedures, VA/NVA analysis, Data Analysis Reduction of NVA time resulting in better utilization of field personnel 25% productivity gain
Argo Improve Policy Retention Current retention rates for one of the Key LOBs were significantly lower than expectations. VOC, process mapping, flow analysis, Theory of Constraints, Balanced Workload, Dashboarding  Increase of 25% in retention resulting in a return to profitability for that business unit.
Erie Insurance Improve Commercial Lines UW cycle time Triage approach to review high level processes for 3 different portions of the Commercial Lines value stream. Process Mapping, VOC, Survey Development and Analysis, VA/NVA analysis, Flow Analysis, Benefit/Effort Analysis Identified multiple significant opportunities to be undertaken as individual projects, projecting gains in quote ratio, decrease in quoting time, cycle time reduction, and overall productivity increases.