|Bank of Hope
|Anti-Money Laundering & Cash Flow Monitoring
|Kaeppel brought in experts to assess Bank of Hope’s anti-money laundering processes. We provided a new “to-be” process for cash flow monitoring and currency transaction reporting. During this project, we gathered data and identified anomalies through statistical process control. Additionally, we utilized lean methods to analyze workflow.
- Statistical Process Control Charts
- “As-is” Process
- “To-be” Process
- Bank of Hope now has a process that is compliant and aligns with regulation standards, Additionally, they are more efficient in their operations and have a process to monitor cash flow.
- By using a leaner process, we eliminated non-value-added steps.
|Bank of the West
|Create Culture of Continuous Improvement
|Bank of the West was facing 50% volume increase in workload without additional personnel added
|Kaizen event to include process mapping and analysis, flow analysis, Takt time, Balanced Workload, VA/NVA analysis, and Dashboarding/Performance Measurement system
|Increase of 50+% productivity enabling absorption of increased volume while maintaining quality commitments.
|Simplify Field Operations
|Low productivity from field personnel.
|Process mapping, spaghetti mapping, Standard Operating Procedures, VA/NVA analysis, Data Analysis
|Reduction of NVA time resulting in better utilization of field personnel 25% productivity gain
|Improve Policy Retention
|Current retention rates for one of the Key LOBs were significantly lower than expectations.
|VOC, process mapping, flow analysis, Theory of Constraints, Balanced Workload, Dashboarding
| Increase of 25% in retention resulting in a return to profitability for that business unit.
|Improve Commercial Lines UW cycle time
|Triage approach to review high level processes for 3 different portions of the Commercial Lines value stream.
|Process Mapping, VOC, Survey Development and Analysis, VA/NVA analysis, Flow Analysis, Benefit/Effort Analysis
|Identified multiple significant opportunities to be undertaken as individual projects, projecting gains in quote ratio, decrease in quoting time, cycle time reduction, and overall productivity increases.