Sample Engagements
Company | Project | Description | Tools | Result |
Bank of the West | Create Culture of Continuous Improvement | Bank of the West was facing 50% volume increase in workload without additional personnel added | Kaizen event to include process mapping and analysis, flow analysis, Takt time, Balanced Workload, VA/NVA analysis, and Dashboarding/Performance Measurement system | Increase of 50+% productivity enabling absorption of increased volume while maintaining quality commitments. |
Verisk Analytics | Simplify Field Operations | Low productivity from field personnel. | Process mapping, spaghetti mapping, Standard Operating Procedures, VA/NVA analysis, Data Analysis | Reduction of NVA time resulting in better utilization of field personnel 25% productivity gain |
Argo | Improve Policy Retention | Current retention rates for one of the Key LOBs were significantly lower than expectations. | VOC, process mapping, flow analysis, Theory of Constraints, Balanced Workload, Dashboarding | Increase of 25% in retention resulting in a return to profitability for that business unit. |
Erie Insurance | Improve Commercial Lines UW cycle time | Triage approach to review high level processes for 3 different portions of the Commercial Lines value stream. | Process Mapping, VOC, Survey Development and Analysis, VA/NVA analysis, Flow Analysis, Benefit/Effort Analysis | Identified multiple significant opportunities to be undertaken as individual projects, projecting gains in quote ratio, decrease in quoting time, cycle time reduction, and overall productivity increases. |