Senior Consultant / Project Manager

Nan has over 20 years of experience successfully utilizing disciplined program and change management processes and delivering customer service solutions. She has broad experience in all aspects of strategy development, business case development, program planning, project execution, and change management. Nan exhibits a personable and flexible style that fosters effective communication and team building at all levels within an organization.  She employs facilitation techniques to accomplish outcome directed meetings and leadership development for various sizes of groups.

Nan’s accomplishments include:

  • Leading efforts to establish Project Management Offices (PMO) for the Texas Department of Transportation and the Texas Department of Public Safety technology department.
  • Developing an integrated Case Management system strategy and execution roadmap for the various agencies within the Texas Department of Public Safety.
  • Executive responsible for the strategy and implementation of a robust Customer Relationship Management system for USAA with deployment to over 15,000 customer service representatives.
Nan holds a Bachelors of Business Administration in Management Information Systems and a Master of Business Administration in Business Management. 

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