Operations Excellence is the logical extension of a business culture that has a maturing journey toward continuous process improvement.  As all operations team members take responsibility for continuing to drive down cost and improve customer service, operations leaders are freed up to participate in voice of the customer listening and product and service strategic discussions.  The company can grow because it not only operates well, but it also gets better at addressing new and changing customer needs.  This sustains long term growth.

Kaeppel consultants can guide you along your journey to continuous process improvement and beyond to Operations Excellence.  We do that by helping you forge a disciplined approach to: 
  • Information gathering and real-time analysis
  • Visual understanding of breakdowns in flow
  • Training of employees to respond to and address flow disruptions
  • Structured and strategic customer listening

This enables operations processes to be addressed by operations employees while leaders focus more time on customer needs and product/service value evolution.



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Client Corner

"Scott has an uncanny ability to quickly see what others can't and effectively facilitate discussions toward successful outcomes. His valuable skills lie in process management and engineering. I think the real value he provides his clients is his ability to help influence the minds of the people he works with to make them better leaders. Finally, Scott is a man with deep beliefs and integrity. I can strongly recommend Scott, and his Consulting firm."
- David Taliancich,
Vice President-Claims Shared Services,
Liberty Mutual

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